We consider the right to the Protection of personal data for the main commitment of WALLTOPIA, due to which will we use and invest all necessary funds and efforts to process your data in compliance with Regulation (EU) 2016/679 ( ” The General Regulation of the EU regarding the protection on the data ” or “GDPR” ) and any something else applicable legislation. As one of the main principles of this legal framework is transparency, we have prepared this document, through which we want to let you know how we collect, use, transmit and protect your personal data when You interact with us through our website.
We reserve the right to periodically update and amend this Privacy Policy to reflect any changes to the way we process your personal data or changes to your legal requirements. In case of such changes, we publish the amended version of the Privacy Policy on our website and therefore, we kindly ask you to check its contents periodically.
Who are we and how to contact us?
“WALLTOPIA” is the trade name of “Walltopia” AD, UIC: 204143670, with its registered office and management address at Letnitsa, Blvd. “Bulgaria” No. 1B, a company organized under the laws of the Republic of Bulgaria. Walltopia also administers the e-store at https://store.walltopia.com/, collectively referred to below as “WALLTOPIA” or “we.” For the purposes of data protection legislation, we are the controller in the processing of your personal data.
Additionally, one of our subsidiaries, Safety Engineering EOOD, UIC: 175376730, headquartered at 111V Tsarigradsko Shosse Blvd., Sofia, Bulgaria, may also act as a processor or co-controller in some cases related to your data, depending on the services or products in question.
Your opinions are always important to us, and we are happy to provide any additional information you may need regarding the processing of your data. To contact WALLTOPIA’s or Safety Engineering’s data protection officer, you can email us at store@walltopia.com or send a regular mail or courier to our address in Sofia at Tsarigradsko Shosse Blvd. 111B, 4th floor, Walltopia Office Building. Please label the communication as follows: “To the attention of the Data Protection Officer of WALLTOPIA AD or Safety Engineering EOOD.”
Seller Information:
- 2.1. “Walltopia” AD (“Seller”), UIC: 204143670, headquartered at Blvd. “Bulgaria” No. 1B, Letnitsa, Bulgaria, operates under the laws of the Republic of Bulgaria. Contact information: +359 888226732, +359 882408870, email: store @ walltopia.com.
- 2.2. “Safety Engineering” EOOD (“Seller”), UIC: 175376730, headquartered at 111V Tsarigradsko Shosse Blvd., Sofia, Bulgaria, operates under the laws of the Republic of Bulgaria. Contact information: +359 888226732, +359 882408870, email: store @ walltopia.com.
- 2.3. “Walltopia” AD administers the electronic shop https://store.walltopia.com, and henceforth “Walltopia” refers to both “Walltopia” AD and, where applicable, “Safety Engineering” EOOD.
- 2.4. 2.4. You may contact Walltopia AD or Safety Engineering EOOD at the following address for correspondence: store @ walltopia.com and/or via telephone at +359 888226732, +359 882408870
Which categories of personal data do we process?
We collect your personal data directly from you, so you decide what kind of information to provide to us. For example, the information we receive from you is as follows: When you create an account in WALLTOPIA, you give us information about your address of residence and delivery, e-mail address, first, middle and last name, company details, VAT number, etc. if necessary.
- When you place an order, you provide us with the following information: the product you want, first and last name, delivery address, billing information, payment method, phone number, etc.
In addition, we may collect and subsequently process certain information about your browsing behavior on our website in order to personalize your online experience and prepare offers that are tailored to your profile. Please read the processing section below.
On our website and mobile application, we may store and collect information using cookies and similar technologies in accordance with the Cookie Policy.
We do not collect or otherwise process sensitive data included in special categories of personal data in the General Data Protection Regulation. Furthermore, we do not collect or process data of minors under the age of 16.
What are the purposes and grounds of the processing?
We will use your personal data for the following purposes:
- Provision of services by WALLTOPIA for your benefit
- creation and management of a profile on the WALLTOPIA platform;
- processing of orders, including acceptance, validation, dispatch and invoicing of the same;
- solving problems related to order cancellations or any other problems related to orders, purchased goods or services;
- returning the products in accordance with the legal regulations;
- reimbursement of the value of the products according to the legal regulations;
- providing support, including providing answers to your questions in relation to your orders or WALLTOPIA’s goods and services;
The processing of your data for these purposes is in most cases necessary for the conclusion and execution of a contract between WALLTOPIA and you. In addition, the fulfillment of these purposes requires processing according to applicable law, including tax and accounting law.
- Improving our services
We would like to always offer you the best online shopping experience at https://store.walltopia.com/ . For this purpose, we may use certain information about your purchasing behavior, invite you to complete surveys about your satisfaction after completing an order, or conduct directly or with the help of partners, market surveys and research.
We base these activities on our legitimate interests in conducting commercial activity, always ensuring that your fundamental rights and freedoms are unaffected. - Marketing
We would like you to always be aware of the best offers for the products/services you are interested in. In this regard, we may send you any kind of communications from WALLTOPIA or on behalf of a company of the group of companies that belong to WALLTOPIA, through electronic message channels, which contain general and thematic information, information about similar products or products complementary to the purchased from you products, information about offers and promotions, and other business communications such as market research and user opinion surveys, and we may present personalized recommendations on the Website. To provide you with information that is of interest to you, we may use certain data about your purchasing behaviour (for example, products viewed / products added to the list of desired products/products purchased). We always ensure that this processing is carried out in compliance with your rights and freedoms and that the decisions taken in relation to them do not give rise to any legal consequences for you and do not similarly affect you to a significant extent.
In most cases, we require your prior consent to send you marketing communications. You can change your mind and withdraw your consent at any time by:
· use the “Unsubscribe” link in communications you receive from us; or like
· Contact WALLTOPIA using the contact details above.
In certain situations, we may base our marketing activities on our legitimate interest in promoting and developing our business. In any case, where we use your information for our legitimate interests, we take care and take the necessary measures to ensure that your fundamental rights and freedoms are not affected. However, you may at any time, using the means described above, terminate the processing of your personal data for marketing purposes and we will respond to your request. - Protection of our legitimate interests
There may be instances where we use or disclose information to protect our rights and our business. They can include:- measures for Protection on the website and users on the platform on WALLTOPIA vs cyber attacks ;
- measures for prevention and detection on try for fraud, including transmission of information on competent public organs;
- measures for the management of different other risks.
The main reason for these kinds of processing is our legal interests related to the protection of commercial us activity everything stipulation that we we guarantee that all undertaken from us measures guarantee balance between our interests and your basic rights and freedoms.
Except, in some cases, processing is based on legal provisions provided from applicable legislation in this connection.
How much time do we keep your personal data?
We store your personal data while you have an account in WALLTOPIA. You always can ask us to erase determined information or to close your account.
On whom we send / provide Yours personal data ?
According to the case, we can transmit or give access to some of your personal data on the following categories Recipients :
- companies from the group from companies which belong to WALLTOPIA ;
- providers of courier services ;
- providers of payment/banking services ;
- providers of marketing/telemarketing services ;
- providers of services related to market research ;
- insurance companies ;
- other companies with which we are developing joint programs for selling on the market on our goods and services.
If we are obliged by law, or if this is necessary for the protection of our legal interests, we can reveal determined personal data to public organs.
How do we protect the security of your personal data?
We are committed to ensuring the security of personal data by implementing appropriate technical and organizational measures in compliance with industry standards.
Despite the measures we implement to protect your personal data, we are aware that in general the transmission of information over the Internet or other public networks is not completely secure, and there is a risk that the data can be viewed and used by unauthorized third parties. We cannot accept responsibility for these vulnerabilities of systems that are not under our control.
What are your rights?
The General Data Protection Regulation recognizes a number of rights in relation to your personal data. You can request access to your data, the correction of errors in our files, and/or raise objections regarding the processing of your personal data. You can also exercise your right to file a complaint with the competent supervisory authority or the court. Depending on the case, you may also have the right to request the erasure of your personal data, the right to restrict the processing of your data and the right to data portability.
To exercise your rights, you can contact us using the contact details set out above. Please consider the following if you wish to exercise these rights:
Identity
We take the confidentiality of all records containing personal data seriously. For this reason, please send us your requests regarding these records using the e-mail address listed in your WALLTOPIA account. Otherwise, we reserve the right to verify your identity by requesting additional information to verify it.
Taxis
We will not charge a fee for exercising any rights in relation to your personal data, except where your request for access to information is unfounded, repeated or unnecessarily repeated, in which case we will charge a reasonable amount. We will inform you of any applicable fees before we consider your request.
Deadline for response
We plan to respond to all valid requests within one month unless the request is particularly complex, or if you have made multiple requests, in which case we will respond within a maximum of two months. We will let you know if we need more than a month. We may ask you to tell us exactly what you wish to receive or expect in response. This way you will help us act faster and shorten the time to respond to your request.
Third-party rights
We will not need to respond to a request if it adversely affects the rights and freedoms of other data subjects.
Access
You can ask us:
- to confirm that we are processing your personal data;
- to provide a copy of this data;
- to provide you with information about your personal data, such as the data we hold, how we use it, to whom we disclose it, whether we transfer it abroad and how we protect it, how long we keep it, what rights you have, how you can submit a complaint, where we acquired your data, insofar as the information was not already provided to you by means of this text.
Repair
- You can ask us to correct or supplement your inaccurate or incomplete personal data.
- We may try to verify the inaccuracy of the data before correcting it.
Delete data
You can ask us to delete your personal data, but only if:
- they are no longer needed for the purposes for which they were collected; or
- You have withdrawn your consent (if data processing is based on consent); or
- you exercise a legal right to object; or
- they have been illegally processed; or
- there is a legal obligation in this regard.
We are under no obligation to honour your request to delete your personal data if its processing requires:
- to fulfil a legal obligation; or
- to establish, exercise or defend a legal claim;
There are certain other circumstances in which we are not obliged to comply with your request to delete data, although they are also the most likely circumstances in which we may refuse your request.
Please note that before exercising this right, you must withdraw from your WALLTOPIA account and keep all documents related to the orders made by WALLTOPIA, regardless of whether the invoicing was done to you or to another natural or legal person ( such as invoices, warranty certificates). If you do not do this before exercising your right to erasure, you will lose all these documents and WALLTOPIA will not be able to provide them to you, as the case may be, because the data deletion process and the deletion of the WALLTOPIA profile with all data and documents, associated with it is an irreversible process.
Right to object
You can object at any time for reasons related to your specific situation to the processing of your personal data based on our legitimate interests if you consider that your fundamental rights and freedoms dominate these interests.
In addition, you can object at any time to the processing of your data for direct marketing purposes (including the creation of profiles) without giving any reason, in which case the processing will be terminated as soon as possible.
Complaints
You have the right to file a complaint with the competent supervisory authority regarding the processing of your personal data. According to the current legislation, the leading supervisory authority for all WALLTOPIA group companies is in Bulgaria, namely the Commission for the Protection of Personal Data (PCDPL). The contact details are as follows:
Reports to the CPLD can be sent to the address: Sofia, “Prof. Tsvetan Lazarov” No. 2, via e-mail kzld@cpdp.bq . and the website www.cpdp.bg or by calling the contact phone number +359 02/91-53-519.
We remind you that you can contact WALLTOPIA’s Privacy Officer at any time by sending your request to one of the notification addresses provided.